FREQUENTLY ASKED QUESTIONS
ARE YOU A LEGITIMATE COMPANY?
A professional mail order service licensed to sell and distribute pharmaceutical products, operating for over 5 years, supplying anabolic steroids and bodybuilding products without prescription requirements via the internet.
WHAT IS THE QUALITY OF YOUR PRODUCTS?
Products are 100% original coming directly from world famous medicine distributors. Brands include Alpha Pharma, BioScience GmbH, British Dispensary, British Dragon, GenSci, LA Pharma, and Max Pro.
IS IT LEGAL TO PURCHASE THESE PRODUCTS?
Please contact a qualified lawyer regarding the regulations and restrictions of your country, as laws vary by location.
DO I NEED A PRESCRIPTION TO ORDER?
No prescription is required to order products.
HOW LONG IS THE WHOLE PROCESS OF ORDERING AND SHIPPING?
Order confirmation is sent via email upon placement. After payment receipt, processing and dispatch occur within 2–5 business days. USA shipping typically takes 7–15 business days after a tracking code is provided.
WHAT IS THE MAXIMUM AMOUNT I CAN ORDER AT ONE TIME?
There are no order limits, though customers should consider import regulations for their country. First-time buyers are encouraged to make a test purchase.
OUR PAYMENT METHODS
We accept major credit cards. First-time customers with orders exceeding $750 are recommended to use bank transfer, money transfer, or Bitcoin. Alternative payment methods receive a 10% discount on expensive orders. Returning customers may use any available payment method.
HOW IS MY PAYMENT PROCESSED?
Credit card payments require verification via a valid phone number. Verified and approved payments are processed within 1–2 business days before shipping.
I PLACED AN ORDER BUT MY CARD IS NOT CHARGED?
Cards are not charged immediately. Verification takes 2 hours to 2 business days. Please contact customer service if no charge appears within 2 business days.
MY DELIVERY ADDRESS IS DIFFERENT FROM MY BILLING ADDRESS.
This is acceptable as long as names match on the card and the shipping destination. Different billing and shipping countries require alternative payment methods.
CAN I PAY VIA BANK TRANSFER AND ARE THERE ANY ADVANTAGES?
Bank transfers receive a 5% discount with fees covered by us. Orders over $750 receive a 10% discount plus fee compensation. European customers using SEPA transfers get a 10% discount with no fees.
WHAT DISCOUNTS DO YOU OFFER?
- 5% for orders under $750 paid via bank transfer, money transfer, or Bitcoin
- 10% for orders over $750 paid via alternative payment methods
- 5% for returning customers
- 10% for returning customers with orders exceeding $750
- Seasonal sales and cycle promotions
HOW ARE PRODUCTS SHIPPED?
We ship via EMS (USPS) traceable shipping, requiring a signature upon delivery. Tracking codes are provided within 2–5 business days of dispatch.
HOW ARE BULK / LARGE QUANTITY ORDERS SHIPPED?
Large orders are divided into multiple packages with the same level of discretion and repackaging as smaller orders. Shipping fees are charged only once.
HOW LONG DOES THE SHIPPING PROCESS TAKE?
Estimated delivery times: 5–12 business days to the USA, Canada, Europe, and Asia; 8–17 business days to South Africa. Total estimated range is 5–17 working days depending on destination.
IS THERE A POSSIBILITY OF A SHIPPING DELAY?
Delays depend on postal efficiency, customs clearance, and international transit. Approximately 80–85% of packages arrive within 10 days; 15–20% arrive within 10–15 business days. Customs clearance is the most common cause of delays.
DO YOU SHIP TO P.O. BOXES?
Yes, we ship to P.O. boxes.
IS A SIGNATURE REQUIRED FOR DELIVERY AND WHY?
A signature is required to prevent fraudulent chargebacks. We maintain a 99% success rate in winning disputed claims through full documentation including correspondence, order details, parcel photos, and postal confirmation.
WHERE DO YOU SHIP FROM?
Shipments originate from India, Singapore, Thailand, and the European Union. Shipping points vary for discretion purposes.
WHICH COUNTRIES DO YOU SHIP TO?
We ship worldwide.
WHAT IF MY PACKAGE IS SEIZED BY CUSTOMS?
We maintain a 99.9% successful delivery rate for the USA, Canada, Europe, and South Africa. In the rare event of a seizure, we offer redelivery or store credit, and will handle all postal and customs notifications on your behalf.
THE SHIPPING SITE SAYS MY TRACKING NUMBER DOES NOT EXIST.
Tracking information becomes available approximately 72 hours after dispatch. If the tracking number is still not found after 3 business days, please contact customer service. USA customers can track their parcels via USPS once they arrive in the country.
MY TRACKING CODE IS NOT MOVING.
No movement in the tracking typically indicates the parcel is held at customs. Please contact customer service if there is no progress within 10 days, or reach out to your local EMS/USPS office for details.
MY ORDER ARRIVED BUT IT IS NOT COMPLETE.
Please contact customer service and provide photos of the received items and the package labels. We will investigate and respond within 2 business days with options including redelivery, partial refund, store credit, or discount compensation.
For any further questions, please do not hesitate to contact us.